Guest Directory

Please hang the “Do Not Disturb” sign outside your door if you do not want to be disturbed while in your room. Please note that the room attendant will not service your room while the “Do Not Disturb” sign is displayed. 

The tap water is safe to drink. We do, however, also supply complimentary bottled water in your room and at reception.

Please advise should you require any specific housekeeping services.

Laundry service is available, and items will be returned within 24 hours. Dry-cleaning can take up to five working days. Please note that because both our laundry and dry-cleaning are outsourced, we recommend that you refrain from including delicate items. To arrange for collection and pressing services, please contact our guest assistant by dialling reception.

Please advise our guest assistant by dialling reception if you would like your incoming calls to be diverted when you do not want to be disturbed. If you are leaving your room but need to be contacted in another part of the hotel, please advise our guest assistant as to your location by dialling reception.

Reception will arrange for your luggage to be collected from your room on departure. Luggage may be sorted during your stay or prior to departure.

Any messages received on your behalf will be delivered to your room. 

An assortment of complimentary beverages and snacks are located in your minibar (water and the Great Heart 375ml wines at Leeu House and Le Quartier Français).

Leeu Collection South Africa only makes provision for guide or service dogs, subject to prior arrangement. Please contact our Reservations Department for further assistance.

Hotel Management recommends that valuables be stored in the in-room safe. We cannot accept responsibility for items not secured within it.

This complimentary service is available 24 hours per day.

National call: Please dial 9, followed by the number.

International call: Please dial 9 for an outside line, followed by 00, the country code and the number.

International rates: R9.50 per minute. Please contact our guest assistant by dialling reception should you require any further information.

All television sets are logged on to Leeu Collection’s (Netflix, Apple TV etc.) account. Should you wish to be logged into your own personal account, please contact our guest assistant by dialling reception.

 Please dial reception for our guest assistant to arrange a wake-up call.